Dear Customer,
We’d like to let you know about an important update from StarTrack that will affect all customers using their API lodgement tool.
What’s changing?
From March 1, 2025, you’ll need to include item dimensions, packaging type, and weight for every consignment.
Why?
This helps StarTrack improve the efficiency of pick-up and delivery services.
What you need to do:
Make sure your IT team updates the API integration, and your team is ready to provide these details when lodging items.
No action needed if you are already providing these details.
If you need assistance, contact StarTrack support at:
Support form: auspost.com.au/lodgement-techsupport
Hotline: 1800 028 361 (Mon-Fri, 8am-6pm)
As always, our team is here to support you with any questions or assistance you may need. Thank you for your attention to this important update.
